Shipping Policy

Do you ship internationally?

Yes, we do ship internationally! We also ship locally from our warehouses in Rotterdam (suspended at the moment as we upgrade our warehouse system) and Hong Kong and can offer free local shipping if your purchase is above a certain amount.

 

When will I receive my order?

You will be notified when your order has been dispatched and you will receive a link to track your order.

In general for regular orders:

 

Order with embroideries and gift set will take an extra 5 days

  Duration  Delivery fee
Hong Kong, Singapore, Macao SAR, China, Taiwan next day-3 business days via SF Express

$40HKD Standard Shipping

Free delivery for order above $600HKD

Japan 3-5 business days via DHL/ UPS/ SF Express ¥2,500
Netherlands 3-5 business days via DHL/ UPS/ SF Express €30
United Kingdom 3-7 business days via DHL/ UPS/ SF Express
£25.00
Australia 3-7 business days via DHL/ UPS/ SF Express $30AUD
UAE 7-15 business days via DHL/ UPS/ SF Express

$70AED Standard Shipping

Free for order above $1000AED

USA 7-15 business days via DHL/ UPS/ SF Express $30USD

 

Rest of the World: If you would like to enquire about international shipping for other countries, please contact us at hello@nakedlab.com.

 

Important Information About International Deliveries

All customers are responsible for assuring that the product can be lawfully imported to the destination country. When ordering www.nakedlab.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country.
For international deliveries, local taxes and custom duties are the responsibility of the customer. Please contact your local customs office for more information. 

You agree to indemnify Naked Lab Limited for any and all costs, fees and expenses incurred by 
Naked Lab Limited as a result of the violation of any local, state or federal laws or regulations or from tendering any prohibited item for shipment. 
 

**Please note these times are for shipping only and do not include order processing and dispatch time. Shipping times may be delayed during peak periods such as holidays, due to high demand and volume, as well as time being held by the local custom which is out of our control. 

Customer service

For assistance, please email us at hello@nakedlab.com


Happy to chat! Feel free to contact us using our form or chat service.