FAQ

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Our bamboo sheets are made of 100% organic bamboo, one of the most sustainable and softest textile materials available. Unlike cotton, bamboo is also a naturally renewable plant that has incredible benefits for humans and the environment.

Learn more about how bamboo compares to cotton here.

Yes, we only use organic bamboo and our fabric is Oeko-tex certified. The OEKO-TEX® Standard 100 is an independent testing and certification system that tests for harmful substances at all stages of textile production, including raw textile materials, during the production process and in the final product.

Learn more about our Oeko-tex certification here.

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A closed-loop process means that our products have been intentionally designed and manufactured with maximum usability, minimal adverse environmental impacts and minimal waste production.

 Our products are also manufactured with the most efficient usage of water, energy and other resources. Here are specific ways in which our products maintain a low impact on the environment:

●     Our bamboo fabric is biodegradable and will not end up sitting in landfill after its lifecycle

●     Our fabric is Okeo-tex certified to ensure safety for humans, animals and the environment

●     The manufacturing process ensures that the use of water, energy and other resources is kept to a minimum

●     Our packaging utilises excess fabric from our sheets and is also biodegradable and reusable. We have also taken care to use fully compostable mailers made of plant materials. 

Of course! We have a more elaborate page here.

Returns are accepted within 7 days of your order delivery date. We only accept returns for change of mind on items that have not been opened, washed or used. These items must be in their original packaging with tags still attached and in a resaleable condition. You will be notified once your return has been received and processed.

Please allow at least one week from the time you return your order for your return or exchange to be processed. The customer is responsible for the cost of returning any goods to NakedLab and the goods are the customer's responsibility until they are sufficiently returned to our address. Note this applies to ALL orders.

For more information, please visit our return policy page.

We like to ensure our products are of the highest quality, however in the unlikely event that you receive an incorrect item or an item that is in a faulty condition, please contact us immediately. Once we receive your items, we will thoroughly inspect it and if it is found genuinely faulty (not including the fault exclusions outlined below) you may elect to have the goods replaced or refunded using the same method of the original payment.

Faults must be reported to NakedLab within 7 days from the time the order is delivered.

Please allow two weeks from the time you return your order for your return to be processed.

Our products are intended for regular home use and care instructions need to be followed carefully. The below occurrences are not considered faults and returns will not be accepted or replacements offered for items that have experienced the following:

1. PILLING: As mentioned on our website and product packaging, 100% organic bamboo is susceptible to pilling after initial use.This is normal for organic and natural fibres that have not been treated with harmful chemicals and does not constitute a fault.     

2. COLOUR FADING: Due to the natural and organic nature of our fibres, colour fading can be expected over time, especially if the products are line dried direct sunlight. This is normal and does not constitute a fault.

3. SALE ITEMS: There is strictly no refund or exchange on sale items unless the product is damaged or faulty.

To enquire about an exchange on a sale item, please contact us at hello@nakedlab.com.

If you would like to return a product for any reason, please contact us at hello@nakedlab.com as soon as possible.

Provide the details of your order including the order number, name, the item you wish to return, why you would like to return it and if you would like an exchange, refund or store credit.

NakedLab is not responsible for the cost of shipping returns or replacement items. If you have not emailed us prior to returning a product, your return will not be processed