Shipping policy

Shipping Rates & Delivery Times

Please note these times are for shipping only and do not include order processing and dispatch time. Shipping times may be delayed during peak periods such as holidays, due to high demand and volume, as well as time being held by the local custom which is out of our control.

Costs
Location Cost Delivery time
Hong Kong, Macao & Singapore
Orders < HK$600 HK$40 2-5 business days
Free Shipping for Orders > HK$600 Free 2-5 business days
United Arab Emirates (UAE)
Free Shipping for Orders > AED 1500 Free 7-15 business days
Orders < AED 1500 100 AED 7-15 business days
Express shipping (DHL or UPS) 200 AED 3-5 business days
Japan
Express shipping (DHL or UPS) JP¥2500 3-5 business days
Taiwan
Standard shipping (USPS) TWD $550 3-5 business days
Netherlands
Express shipping (DHL) €30 EUR 5-12 business days
United Kingdom
Standard shipping (USPS) £25 GBP 5-12 business days
Australia
Standard shipping (USPS) $30 AUD 5-12 business days
United States
Standard shipping (USPS) $15 USD 5-12 business days

Shipment Tracking

Once an order has shipped, tracking information can take up to 48 hours- 2 working days to update. If it's been over the time period without an update please email at hello@nakedlab.com.

Changing Shipping Address

NakedLab orders are processed immediately upon submission and typically cannot be altered. If changes are needed after shipment, please contact the carrier for address adjustments. Modifying addresses or shipping methods can affect delivery times and may result in additional fees paid by the customer to the carrier.

Lost or Stolen Packages

If you suspect your package has been lost or stolen, reach out to us within 5 days of tracking it as delivered.

Customs & duties

Many countries levy customs duties and import taxes on goods from overseas. These fees are outside of our control and might occasionally cause delays in your package's delivery. Unfortunately, we are unable to provide refunds for customers facing customs duties or import taxes.